Time Slot Management in Attended Home Delivery
نویسندگان
چکیده
منابع مشابه
Time Slot Management in Attended Home Delivery
Many e-tailers providing attended home delivery, especially e-grocers, offer narrow delivery time slots to ensure satisfactory customer service. The choice of delivery time slots has to balance marketing and operational considerations, which results in a complex planning problem. We study the problem of selecting the set of time slots to offer in each of the zip codes in a service region. The s...
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In this paper, we propose a dynamic pricing model, with the objective of maximizing the total expected revenue of a provider of attended home deliveries, while also improving the matches between customers’ preferred delivery time and price and carriers’ desirable time slots and charge fees. The models are formulated to determine the optimal posted price and the minimum acceptable bid price for ...
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In this chapter, we focus on home delivery, and, more specifically, on attended home delivery, where the consumer must be present for the delivery. To provide a high service level and to avoid delivery failures as much as possible, it is customary in attended home delivery services for the company to offer the customer a choice of narrow delivery time slots. The objective of this chapter is to ...
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Many companies with consumer direct service models, especially grocery delivery services, have found that home delivery poses an enormous logistical challenge due to the unpredictability of demand coupled with strict delivery windows and low profit margin products. In this paper, we examine the use of incentives to influence consumer behavior in order to reduce delivery costs. We propose optimi...
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ژورنال
عنوان ژورنال: Transportation Science
سال: 2011
ISSN: 0041-1655,1526-5447
DOI: 10.1287/trsc.1100.0346